The actual rental company is Europcar, a well-known large company with professional and reliable service.

The staff were highly unprofessional and unclear about the contract details. They couldn't explain whether insurance was included. They aggressively pushed for an upgrade, and after I refused, they ignored my reasonable requests, causing a huge loss. They blamed the agency, saying the contract couldn't be modified because the order was placed through the agency. So the car could be upgraded but not the mileage limit?

No need to wait in line in the morning as there are fewer people.

A very good experience

The service attitude is great, but the waiting time is a bit long.