Highly satisfied

It's been a week since the car was returned, and the deposit hasn't been refunded yet. Other than that, no issues.

Domestic cars are truly impressive. I originally rented a basic Kia small car at this level, but when picking up the vehicle, I was surprised to find a mid-size SUV from the Chinese brand Chery. The car was quite spacious and had advanced smart features, including lane change assist, lane keeping, cruise control, a large touchscreen with phone connectivity, power seats, and keyless entry.

Very bad experience. When returning the car at Melbourne Airport, we were in a hurry to catch a flight and were unfamiliar with how to get into the Europcar garage. We went to the Europcar return office to ask for directions, but the staff ignored us and refused to help. They seemed to take pleasure in our distress, knowing we were about to miss our flight. They refused to give us directions to the parking spot nearby and insisted we drive to the designated location. Luckily, we found other helpful people at the airport; otherwise, we would've missed our flight. Due to the rush, my friend's mom twisted her ankle while moving luggage, which caused significant discomfort during our trip. We are extremely dissatisfied with the staff's indifferent and gloating attitude.

Excellent car and good rate. REALLY ANNOYED at being billed over $20 for providing the drivers licence of my wife and not being told we would be CHARGED FOR A SECOND DRIVER BEING REGISTERED - even if she didn't drive the car. This was DECEPTIVE practice.