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Reviewed: Wed, Aug 16, 2017
About Europcar: 4.0 /10
I booked a child seat through the rental company, but when I arrived at Melbourne Airport, the rental counter said I hadn't reserved it in advance and they didn't have any available on the spot. They told me I had to find a child seat myself before my 2-year-old son could get in the car! I made countless phone calls and searched all over the airport and nearby areas, but couldn't find any child seat rentals or sales. Talking to the rental company's representative over the phone didn't help either. Eventually, the rental company told me to come back the next morning to pick up the car, maybe they would have a child seat, but only 50% chance, and they couldn't guarantee it. Fortunately, the rental company called me later in the evening to inform me that a child seat was available.
Economy | Ford Fiesta or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Mandel Rebecca

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Reviewed: Mon, Nov 18, 2019
About Europcar: 2.0 /10
Unclear charges, extremely poor service, discrimination against Chinese. Called to inquire, but they hung up before I finished speaking. Also, there were unknown charges and an extra day fee deducted. The car model provided was different from the one reserved, and there was no prior notice.

Ford Middleton

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Reviewed: Sun, Jan 8, 2017
About Europcar: 2.0 /10
On the second day of the rental, the tire had an issue and the car couldn't be driven. Called over thirty times and no solution was provided. Ended up having to stay overnight in a nearby town. The next morning, made over ten more calls and ultimately had to drive the problematic car to a nearby repair shop to get an old tire replaced, then drove over a hundred kilometers to Melbourne to get a new one. Wasted an entire day, and I had three kids and my wife with me! Terrible service!

Hiram Chaplin

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Reviewed: Tue, Nov 29, 2016
About Europcar: 10.0 /10
The car pickup and return process with Europcar is very straightforward. The service is good and the car is quite new. I rented a BMW 220i convertible which was almost brand new with only 3000 kilometers. The car was in perfect condition!
About QEEQ: 10.0 /10

Clare Catharine

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Reviewed: Tue, May 10, 2016
About Europcar: 8.0 /10
The experience was great and the service was excellent.
About QEEQ: 8.0 /10

anonymous

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Sports Cars | BMW 2 Series Cabrio or similar
Reviewed: Tue, May 22, 2018
“Good”
About Europcar: 8.2 /10
Like: Had originally rented a cabriolet, but weather had deteriorated. Staff was brilliant in getting me a replacement vehicle that surpassed my expectations (BMW 530i).
Dislike: Were kept waiting for a while because staff was discussing an issue with a previous rental among themselves.

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