Europcar MELBOURNE AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Robert Field

Australia

Reviewed: Tue, Feb 20, 2018

About Europcar: 2.0 /10

The first staff member was inexperienced with the process and system operation. When they couldn't provide the reserved car model, they were unable to effectively communicate with the manager. The following supervisor who assisted had a very poor attitude, being indifferent and unhelpful. They offered a lower-end vehicle with only $25 compensation or an upgrade at an additional cost. Then, yet another supervisor came with a different solution. Overall, the experience felt highly unprofessional. The car's condition was acceptable, but the service was very poor. I will avoid using this company in the future if possible.

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

Relevant Reviews on Europcar MELBOURNE AIRPORT

Olga Sandy

Australia

1 days rental

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Melbourne

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Reviewed: Sat, Feb 8, 2025

About Europcar: 10.0 /10

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Richard Wesley

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Europcar

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Reviewed: Sun, Aug 20, 2017

About Europcar: 8.0 /10

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Franklin Raphael

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Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Jan 5, 2018

About Europcar: 2.0 /10

After returning the car, I handed it over to the staff without any issues. Once I returned to my country, I found out that nearly 10,000 RMB had been deducted from my account. They claimed I didn't refuel the car, and that I had used one car for 11 days when I only rented it for 4 days. I contacted customer service and provided my flight ticket and refueling receipt, which led to a refund of just over 400 RMB for the fuel. When I inquired further, they said it was all insurance charges. How could insurance for a 4-day rental cover 11 days? Additionally, when they deducted the amount from my credit card, a transaction fee was already taken. Even after the refund, I'm still out on the transaction fees, and there's over 9,000 RMB unaccounted for. Is there any chance I would rent from you again?