I originally booked a Mercedes A-Class but they upgraded me to an X5 for free. The car was quite new and really nice to drive. The staff were great both at pickup and drop-off, and their English was excellent. Big thumbs up.

The actual vehicle provided was different from the one reserved, and an additional fee was required to get the available model on-site.

The garage at the bike rental shop near Plaza Catalunya is not very easy to navigate.

Waited an hour for the car, but got upgraded to a larger model.

I have to wait more than ten minutes because was Easter time and was busy, nevertheless the staff was very helpful and attended. The office was a little difficult to find because in Atocha there is just one sign that show you were are the rent a car offices, not very easy to find, non of them not only álamo.