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Live chat Email us Service Code: 4214733222
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Reviewed: Sat, Dec 23, 2023
About Routes: 2.0 /10
It was quite a horrible experience. I prepaid in full, but when I picked up the car, they told me that all the available cars in my selected category were electric. They mentioned that I would need to download an app to operate these cars, implying it would be very troublesome. I asked them to switch me to a gasoline car, and they only told me it would cost $140. The key point is, they didn't inform me it would be an additional charge. I didn't realize I was being misled until I saw the bill. Then, I had to ask the staff to cancel the vehicle upgrade. Moreover, I clearly told the staff that I had my own insurance and did not need to buy the rental company's insurance. However, they kept pushing it on me. After I explicitly refused, a $130 insurance fee inexplicably appeared on my rental agreement! I had to go back to the counter again to cancel it. Originally, the rental cost was supposed to be around $1000, but with these two hidden charges, I ended up spending an additional 2000 RMB. It's a total rip-off. If a customer isn’t fluent in English, they could easily be scammed.
About QEEQ: 10.0 /10

Relevant Reviews on Routes in United States

u.kumar

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Sep 18, 2019
“Pathetic and totally unacceptable”
About Routes: 3.7 /10
They made us wait for 30 minutes outside the airport in 90 degrees before they sent someone to pick us up. Then they asked to show insurance declaration page otherwise they wont rent me the car. I showed them my insurance proof plus coverage etc but they were not convinced and forced me to buy insurance from them which cost me $170 extra and the total cost to rent the car reached $240 for 4 days which is totally ridiculous. They showed me its part of the agreement that is hidden somewhere down the 3 different pages and in the middle of a huge document. There is no way people are going through every page and line when they rent something on any website. If you have some exception, you must show it in the very front page in bold so people notice it but instead you do it intentionally so as to get money from your customers. Additionally, the girl was also pursuing hard to rent me sun pass while I already had my own ezpass with me. She told me ezpass is accepted only at few places and not everywhere which is a total lie. In fact, there is only florida turnpike which does not accept ezpass otherwise anywhere else you go it is accepted. All this things made my experience very bad and rest assured I am not going to rent from them again in the future. They are a thief.

M.Laney

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Economy | Kia Rio or similar
Reviewed: Mon, Jun 10, 2019
About Routes: 10.0 /10
They're new, and so they went above and beyond. Great company. I'll use them again every time.
About QEEQ: 10.0 /10

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Economy | Kia Rio or similar
Reviewed: Fri, May 10, 2019
“Locan Renters Not Allowed”
About Routes: 7.3 /10
The staff was terrible. Only two people and their focus was on the phone, not the people in front of them.
About QEEQ: 10.0 /10
You need to let people know that there are conditions for the rental of cars. Routes does not allow locals to rent cars from that location. Had to prove that the driver flew in using their flight reservation. Had I been a local this would have been a BIG problem.

Y.Ng

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Mar 21, 2019
“Everything was fine but the counter staff at pickup was quite rude, acted annoyed at questions.”
About Routes: 8.0 /10
More polite counter staff would make a big difference.
About QEEQ: 8.0 /10

A.Clark

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Economy | Toyota Yaris or similar
Reviewed: Fri, Mar 8, 2019
“It was horrified experience, they're not open till 7am my flight was 6am return the a day early no r”
About Routes: 6.0 /10
Open earlier or give refund if car return early for not being open and not charging insurance if have own insurance, it's all about money this company, Horrible
About QEEQ: 8.0 /10

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