From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.

Pick up at airport took 45 minutes and another hour to get car was very frustrating way to start vacation

Easy to use

Vehicle had major drive line vibration issue. When I returned the vehicle early the staff could not issue a refund and instead directed me to contact their customer service department.

Like: Vehicle-excelent conditions

Like: Service staff was great, car upgrade was good, thank god for GPS for finding our way to and from the office location, shuttle driver back to the airport was outstanding
Dislike: confusion on airport pickup, no indication that we had to call for a shuttle. could use more staff at the desk to expedite pickup and dropoff