Very satisfied

Overall service was good. The car was in excellent condition. The queuing time was a bit long; while other companies' cars arrived to pick up customers, we waited 20 minutes for their car.

The car was parked on its own in my private driveway in the country but they have accused me of a small scratch at the back above the bumper. This was already on the car and was not me but they are charging me for it. No-one went round the car with me on pick up and there was no-one there when i dropped it off Terrible - will never use Hertz again

Nice car, a small 4 door would have been better for storage and access to our luggage, but I possibly made a mistake in that regard as thought we booked a 4 door.

Easy to use once in UK. Couldn't get the booking completed from Australia

Terrible - Hertz wanted to charge a 1.300 GBP deposit on my credit card (including a horrendous imaginary price for fuel refilling)which was beyond my limit. I ended up having to take additional insurance of Hertz which costed 100 EUR and doubled the price of my car rental. They would then only take a 300 GBP deposit. An awful start into my holiday. And when a tyre went flat, the insurance wouldn't even cover that cost. :-( Apart from these incidents, it was okay!