The overall service was average, possibly due to my own lack of English proficiency. After completing the paperwork, there was no handover process; I had to go to the parking lot to find the car myself. When I couldn't locate the car, I had to return to the office for assistance. Once I found the car, the cleanliness was poor, and the display screen was unclear.

Very good.

Customer service was poor when picking up the car. The booked model was unavailable, and I had to wait for an hour and a half without resolution. They even asked for extra money to switch to another model. However, the service was better when I actually got the car changed.

Despite informing the rental company that full insurance had been purchased through the platform, I was still charged an additional $200 for insurance. Throughout the whole process, I did not see any insurance terms or contract details provided by them. The credit card signature was taken as agreement to their terms, and the fee was non-refundable. Consider this a lesson learned and a tuition fee for everyone. Let's be more vigilant in the future.

Small scale