Easy ,trouble free trip. Car was in great shape and everything sorted quickly and professionally.

The fees were explained very clearly.

I paid in full online in advance, but the rental company charged an additional 107.07 RMB on my credit card when I picked up the car. Why?

Wonderful experience!

Price drop was not applied on my reservation. Not sure why?

Counter staff at Budget Desk at DFW was very rude.

Their prices are the cheapest available and that comes with other prices. 30 min long line of people and no cars of the type you book are part of it. Other rentals will offer you free upgrade, budget will charge you for this and give you car you dont want - in my case it was truck. Lady at the counter told me that its not too big and she is driving it her self and it got back camera for parking which is necessity in LA and that mid size SUV is too small for 3 people. When I wanted different, smaller car they offered me mustang (literally the opposite of big car). Apparently I can wait until someone return car I booked and then I can take it. I canceled my booking and went to Dollar which is very well organized. Until today Im waiting for refund from budget.