Will avoid renting with Budget

United States

Reviewed: Wed, Sep 2, 2020

About Budget: 7.0 /10

First of all this location (Denver) attended Avis/Budget/Payless in the same building. The crowd waiting to rent was unbelievable. When we got there the line filled the inside of the building, went out of it and around. They abuse the fact that you've been out in the sun, by the time you get to the counter you just want to get out, so they push everything on you. It took around 80-90 minutes from the time we got to budget to the time we got to the counter. And after that we waited for a further 30 while they "got the car ready". Finally we stormed in there asking for a car that was ready and they gave us our rental.

About QEEQ: 10.0 /10

Mini Van | Chrysler Pacifica or similar

8-day rental

Relevant Reviews on Budget Denver Intl Co

Harlan Isaiah

United States

1 days rental

Reviewed: Sun, Jun 22, 2025

About Budget: 10.0 /10

A bit slow.

About QEEQ: 10.0 /10

Andy Carmen

United States

1 days rental

Reviewed: Fri, May 30, 2025

About Budget: 2.0 /10

They took advantage of my poor English, added extra insurance, didn't send the contract to my email, and charged additional fees after the car was returned.

About QEEQ: 10.0 /10

Violet Trollpoe

United States

1 days rental

Reviewed: Fri, Aug 30, 2024

About Budget: 2.0 /10

After waiting in line for more than an hour, I finally reached the counter. When I booked through the rental platform, I had already purchased full insurance. At the counter, I told the staff that I'd fully paid and bought full insurance. She asked me to sign on the iPad, where I noticed a lot of English terms and an amount listed. I reiterated that I had already paid in full and wondered why the amount was displayed. She assured me I wouldn't need to pay extra, it was just a signature. She didn't provide any contract or receipt, only a pick-up slip. After returning the car, I discovered $112.75 had been charged from my card. When I called to inquire, they said it was for additional insurance fees. I found this very confusing—I'd already purchased full insurance, why would I need duplicate coverage? Additionally, if there were extra charges, the staff should clearly inform customers about the amount and purpose. Such unclear charges feel like a deceptive act towards customers.