Lancia Ypsilon not as good as Ford Fiesta (per booking expectation)

We ordered FIAT 500L and finally we take Peugeot 308 - but car was almost new (11.000 km) and there was enough space for 4 people with luggage. During pick-up was a queue and it takes more than 30 minutes to get the car. Returning the car was faster -about 20 minutes, inspection was fast too.

Quick pick up procedure. Appreciate the photo instruction re notification of any scratches on pick up as always concerned I might miss something before I drive the car away.

Car was as expected but very dirty. Counter stuff was busy trying to sell additional insurances and not really listening

They sold an insurance that was not neccesary, a complete scam, they did not answer the phone, impossible to contact them, they didn´t allow to change the time of drop off, TERRIBLE COMPANY, THE WORST EXPERIENCE I´VE EVER HAD WITH A CAR COMPANY.