The overall service process was quite good.

Good. Be sure to take photos of the car when picking it up.

I felt tricked about some damage to the car I did not know about and they are charging me more that eur 400 for it.

Car advertised (Mercedes) was not want we got (Ford). Counter staff use scare tactics to try and sell you extras such as roadside assistance, extra insurance, fuel package, etc. Collection of car took 1 hour including waiting time.

All good.

First thiong I was asked, if I want upgrade, which I answered of course. I already prepaid everything for the car and then I found out that the amount for the upgrade was triple extra then I already payed. I refused everything and told the lady that I don’t want any upgrades just give me the car I booked. She got mad and said ok, I’ll give you the upgrade for the same amount. Everything in Italian on the invoice. When i came back to drop off, I found out that the same amount actually have to pay extra. And only way how can i Fight for my money is to issue customer complaint through web page. If I won’t resolve this issue, never ever again renting a car on Budget or Avis.