Pickup and drop-off processes were very efficient. They didn't try to upsell anything, just asked about insurance and E-pass. When I said I didn't need them, they processed it right away without further discussion.

Free upgrade when renting a car; got a new car with less than 3000km on it.

Pickup process is a little bit slow and the guy on the counter push me too hard to sell me insurance from them even told him I already got insurance from another company, he keep insist to buy it and explain me how much the California drivers are dangerous and will have a big troubles with my car and future accidents .

Overall pretty happy!