Very satisfied

They tried to upsell me a vehicle upgrade, and when I declined, they did not provide the reserved brand. The car was old, had insufficient power, the windows leaked, and there were significant scratches on the exterior.

The staff at the Seattle car rental company are very irresponsible. The previous customer had a credit card issue that delayed us by 30 minutes. When it was my turn, they didn't even check my translated documents before processing. They told me only one car was available, and the fuel tank wasn't full. When I called customer service to change cars, they spent two hours giving me the runaround without solving anything. The next day, there were no cars available despite being told otherwise. The customer service and the rental company were not coordinated. On Sunday, the rental company was closed, and customer service had to call roadside assistance, whose phone was always unreachable. Once you get the car, no one is there to help.

Very satisfied.

Like: I rent often and this was the easiest experience I've ever had. Quick, efficient, and courteous staff