The Chrysler Pacifica provided had already clocked 50,000 miles and was quite worn out with poor vehicle condition. Arrived early in the morning, counters on floors 1-3 were closed, had to go to the 4th floor and then return to the 3rd floor to pick up the car. However, the deposit refund was processed quickly.

Great service, very short wait time.

Overall okay

The wait time in line was very long. There were about ten counters but only two were in service.

The distance from Los Angeles airport to the rental company is not far, but the line was too long and there were too few staff. We spent two hours just waiting in line. After getting the car, it had issues, and we had to return it to get a replacement. Altogether, it took three hours. It was exhausting and caused us to find accommodation only in the early morning!