The car is very new and fuel-efficient.

They arbitrarily use a high exchange rate for USD transactions and have repeated charges without resolving them. They gave us a 5-seater instead of a 7-seater. I'm not sure if there's a worse rental company.

Pickup and drop-off were convenient. I chose them because of the Alfa Romeo posters but was given a Volkswagen Golf instead. So, if you are aiming for an Alfa Romeo, the chances are very slim. Don’t be misled by the covers featuring Alfa Romeo. If there are two people, a Renault automatic would be very cost-effective. After returning, my credit card was charged 323 euros, and I don’t know what for. Post-rental service is still handling it.

The location was relatively easy to find, and the staff were generally friendly. We requested to shorten our rental by one day and change the drop-off location, both of which were accommodated without any issue.

We had a great experience with the car we booked online. The staff on the counter in Carcassonne was very friendly. All went well with drop off.

Cannot remember much of booking car as it was a few months ago but it must have been easy enough as I don't remember having any problems with it.