The staff service was decent, but the car's condition left much to be desired. It was probably the worst condition of any car I've rented. The car had scratches of various sizes on all sides, and the trunk lid had a huge gap—though this might be Tesla's factory workmanship. The pickup location was in an indoor airport garage, and I initially missed a small chip on the windshield caused by a pebble. I only noticed it after driving out of the garage. The interior showed some wear but was reasonably clean. The car had 49,000 kilometers on it, but there was a strong curry smell inside, likely because the previous renter ate curry in the car.

Very satisfied

Other customers (regular Europcar clients) take 5-10 minutes. Our family rented two cars, and it took a total of 1.5 hours! I have records, feel free to verify! There was no line, just very slow processing! For the child seat, they told us to just go directly. When inspecting the car, there was no one in the office; we waited for over ten minutes. When we returned to the front desk, they said the person had gone for lunch!

What an incredibly wonderful experience! When we arrived to pick up the car, the lady at the counter realized that the car that we had booked was much too small for the four of us plus luggage. She was extremely nice and helpful in finding a solution for us which she did and in less than 20 minutes, we had an amazing car and were on our way. I was impressed by the level of service and of the friendliness and efficiency of the lady at the counter who took care of me. Because of her, I am now a lifetime customer of Europcar!

They told me to make an upgrade because they havent the car I rent. So when I returned the car, the amount was different. But I didnt ask to have an upgrade. So we complained in Niza and I home it resolve this problem.