Staff available even late at night

Dollar's service is good, convenient, and offers competitive prices. However, the counter at San Francisco Airport is very crowded and slow, requiring over half an hour of waiting.

The car was not there on arrival. I had to wait an hour whilst management finished in order to make a decision. They tried to offer another type of car instead which would have been a downgrade...I said no They then drove the dirtiest car inside and out, to me that has clearly come from the queue from drop off. The told me that fuel was cheaper on drop off, but charged more for it. They also took a security deposit that they have yet to return Not happy

I was disappointed because I was charged more than what I was quoted initially ($8 more). I reserved the car for $51 (including all taxes). But at the counter, the attendant said that it is $58. I showed her my reservation. but she could not do anything.