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Reviewed: Thu, Oct 16, 2014
About Alamo: 8.0 /10
Idaho Falls airport is quite small, with all the rental car counters located in the main hall. Head directly to the ALAMO rental car counter, wait in line for a short while, and then it's your turn. After submitting the reservation, driver's license, and notarized documents, the rental process was very smooth and convenient. The staff did not recommend or suggest any additional services, and provided the parking spot number. The parking lot is just outside the airport entrance, with rows of neatly arranged cars from various rental companies. We got a white full-size SUV, which was unexpectedly large at first sight. The car was about 80-90% new with approximately 30,000 miles on it. We noticed some small scratches on the body, took photos, and reported it to the counter. The staff reassured us that small scratches are not a big deal and they wouldn’t charge us for them, so no worries. During use, we felt the car's power was a bit lacking, which might be a common issue with American cars. The brakes felt soft, not as firm as the German cars we were used to, and the handbrake had some issues causing minor rollbacks. The storage cooler next to the driver's seat (with an air conditioning vent) was particularly large and very useful, and the rearview mirror had a parking camera. On the last day, the car’s oil system warning light came on, indicating that oil replacement was needed. We checked and found it could be delayed for a while, and it lasted until we returned the car. Returning the car was just as convenient, overall a very smooth experience.
About QEEQ: 10.0 /10

Relevant Reviews on Alamo in United States

Parker O'Connor

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Reviewed: Wed, Feb 7, 2024
About Alamo: 8.0 /10
The service was acceptable, and there was no hard sell for insurance.
About QEEQ: 8.0 /10

Queena Symons

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Reviewed: Mon, Apr 23, 2018
About Alamo: 10.0 /10
Handled the process in the airport terminal, picked up the vehicle at the parking lot across the street.
About QEEQ: 10.0 /10

Bennett Mill

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Reviewed: Tue, Oct 14, 2014
About Alamo: 8.0 /10
Very efficient, and the counter with the most customers at the airport.

Cathy Dobbin

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Reviewed: Tue, Jul 7, 2015
About Alamo: 10.0 /10
The service is fast, convenient, and there are no sales pitches.
About QEEQ: 10.0 /10

Tiffany Carl

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Reviewed: Fri, Jul 10, 2015
About Alamo: 8.0 /10
Since the car exchange is done at the airport, it's convenient for those flying in, but not so much for those already at the airport. We found the Alamo company based on the signs, only to be told it was just a drop-off point, and the pickup point was elsewhere. We couldn't find the way to the pickup point, so we first returned the car at the Sixt company and then took the escalator to the pickup point. Since we had a lot of luggage, we borrowed a cart from the Alamo company. I have to say, their service was quite good. Maybe there aren't many people who come by car to rent a car like us, so we wasted a lot of time at the airport.
About QEEQ: 10.0 /10

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