Europcar is a well-established and reputable car rental company with systematic management. The counter staff did not engage in any unnecessary upselling, making the overall process smooth and satisfactory. The car was in good condition, with mileage under 20,000 kilometers. After getting the keys, you need to go to the airport parking lot to find and pick up the car yourself, but it's not particularly difficult. This was my first time driving/renting an electric vehicle. The counter mentioned that charging stations have become more common in France, but I found the best charging spots were at highway service areas! CCS allows for high-speed charging—100km in 1 minute—while regular Type 2 chargers take about an hour to charge 100km. If you have any questions, don't hesitate to ask at the counter beforehand to avoid language translation issues or other emergencies when calling later.

The car was great, but the lady at the counter was very unfriendly to Chinese customers. Initially, she was fine, but her face immediately changed when she heard that we didn't buy extra insurance (already booked on the rental website). Her attitude became extremely cold. Additionally, she treated us unfairly with the deposit; she asked for 500 euros from me, but later I saw an American couple with the same car and duration only needing to pay a 200-dollar deposit (I saw their rental slip in the garage). Moreover, the quoted prices for the same car and rental period were absurdly different when I inquired later. Fortunately, the staff in the garage were very helpful and assisted me a lot.

Terrible service with unnecessary insurance and environmental fees

Went straight to the Europcar office at Bergerac Airport and was sorted within a few minutes with no fuss with a very friendly lady at your counter The car exceeded my expectations as it was nearly new and a lovely car to drive ( Peugeot 208)

The price drop experience worked as it was the cheapest car hire I could get

Europcar ou plutot l assistance est incompetente pour trouver des vehicules en cas de panne Apres deux fiat 500 en pannes et 25 heures d attente pour un autre vehicule je suis rentré en camion 10m3 Le top non! En plus c est moi qui est trouvé le camion dans un centre europcar Lamentable rout simplement A fuire