Satisfied

I rented a car at San Francisco Airport and returned it at Los Angeles Airport, for a total of 15 days. Due to my previous work trips to San Francisco, where I had to rent a car each time (my company uses AVIS), I am quite familiar with the whole process. This was my first time using Dollar. The staff was quite friendly. I added roadside assistance (7.99 USD/day) and a child seat (72 USD), which resulted in various taxes (which I didn't fully understand). I had reserved a Ford Escape, but was given a Chevrolet Captiva (2014 model) with about 7100 miles on it, so it was pretty new. To avoid any issues, I checked the car for scratches and found a light scratch near the front passenger door. I mentioned it to the staff at the small booth where I picked up the keys. They gave me a small piece of paper with car diagrams, and I marked the scratch location. The staff didn’t really check and just signed the paper. They told me to show it to the staff when returning the car. The Los Angeles return process was quick; the staff didn’t really inspect the car and told me it was fine when I showed them the marked paper. The whole return took about a minute. Overall, I drove over 1500 miles.

Staff tired my card my bank did not allow the payment. I called my bank they said i can try again they will authorise it now, but staff at counter said he can not do it for next 24 hrs as this is system restriction of Dollar that it will not allow the same card to be used till 24hrs are lapsed. He advised to get a car from next counter. I was waiting and he went off duty during this time I went to the counter and next person processed and used the same card. the first person did not even try again despite my frequent requests.