Very good

There were many people in line, but the service was still very good, and the car selection areas were clearly divided.

The service from the Americans was fine, but the waiting time for the car was a bit long. The car model specified in the app doesn't really match the one you get at the store. The store assigns cars based on their class, not the model. So, I booked a Chrysler 300C but ended up with a Premium Car category, with three or four options but not the model I wanted. I eventually got a Mustang. The app didn't provide the car I wanted, which is frustrating!

The counter staff was very friendly and did not try to sell insurance.

The staff was patient and detailed in explaining all the important points during pickup. The car was in good condition. Return procedures were simple and quick! A very pleasant car rental experience abroad!