1) This was the first time encountering aggressive upselling at Dollar rental. The elderly woman insisted on convincing you to upgrade, constantly bargaining, and said she needed to discuss with her manager if you refused. Essentially, she made it impossible for you to leave without upgrading. The Jeep you wanted wasn't available, so if you didn't upgrade, you'd only get a Kia. 2) The most frustrating part: for every toll payment, an additional charge of $9.99 was applied, even if the toll itself was only $7, they still added $9.99! 3) The upgraded car's oil warning light kept flashing, indicating that the oil was not changed or checked before returning the vehicle previously!

Almost a brand-new car with just 100 miles. Clean and easy to drive. Service isn't the best but acceptable.

Insurance promotion, very expensive

The Lady wasn't very helpful about Refill Options explanation etc.

The staff I encountered in this location (e 22nd st, New York) were so nice and helpful.. we arrived an hour early to collect the car but it was ready for us without delay or any hassle. The lady’s at the reception desk were good fun and we most helpful when we collected it as were the staff on our return.

Very good website, easy to use .