When we arrived, we were told that the reserved car model was unavailable, and they offered to upgrade to an Audi for an extra charge. After declining, we received a Chery DR, which was not among the models we had booked. It was quite large, electric, and lacked navigation. Considering our travel plans, we eventually went back to the store to pay extra for a different car.

It's the standard process for European car rental companies. The car I booked was not available, and the staff tried to suggest an upgrade. I declined, so they gave me a similar model!

Very satisfied

I couldn't cancel my car rental due to special circumstances. Why?

The staff at the counter were very helpful. The car we originally booked had an issue during the prior rental and was not available. But, the staff offered multiple options, including an upgrade at the same price, to help resolve. Once that was done, the check-in process was very quick.