During this trip, I interacted with staff from three different locations. While the staff was generally friendly, the process was quite troublesome. First, at the pickup location, the car I received was in poor condition, and I wasn’t informed in advance to carefully inspect and document it on the roadside. Meanwhile, I was constantly rushed by other staff honking at me, so I only realized after hitting the road that the car's system indicated it needed maintenance in 700 kilometers. I had to make numerous calls to the platform and visit a nearby location to address this issue. Eventually, I was told that the maintenance schedule didn’t follow the vehicle’s indicator but rather a separate internal marker within the car. Something that could’ve been resolved with a single call and a few words cost me an entire day of my trip. It was truly frustrating. However, thanks to having recorded a video during pickup, the return process went relatively smoothly. I must commend the platform here—although my plans were disrupted, their assistance was reassuring.

24/7 service. Whenever there's an issue, regardless of the time, there's always customer support available to patiently address queries.

Very satisfied with the staff, but there were too many people in line and the wait time was a bit long. They replaced my car with a two-door Mercedes C220d coupe, which was awesome.

Simple procedures, no extra charges, and quick return process.

Very convenient, picked up the car directly at the airport. Since I bought full insurance, there were no additional requirements to buy other insurances. Quite good.