The staff promoted insurance but it wasn't mandatory, so I didn't purchase it.

Excellent service

Esperaba tener un Chevrolet Impala, y lo que me dieron un VW Jetta - mas pequeño y mas incomodo de manejo.

This was our last visit to Florida as our children are older and requested a specific car, but didn’t get it. On collection there was a large queue and the staff working do take their time and disappear off a lot (not sure why) mid sorting out your rental. The man who sorted our paperwork was polite and professional. We found out car no problem. The car on the inside could have been cleaner. There was a lot of sand in the car and we also found fries and mentos under the seats! The car was adequate for a family of four and ran smoothly for the duration of our trip.

Easy to navigate page and good email communication.

They over-rented their fleet and I didn't get a car from them. Very disappointed.