Update rental company details please

Very satisfied in all aspects.

We had clearly informed the rental company that we didn't need their additional insurance. Despite our knowledge, they inexplicably charged us over 100 pounds for insurance. During the pickup process, they indicated that we should pay extra to upgrade the car. We had booked a Mercedes C-Class, but when they learned we didn't want an upgrade, they gave us a Mercedes A-Class, causing a series of changes to our plans. Thankfully, the customer service at Zuche stepped in in time to prevent further losses. Overall, we're very disappointed with this rental company.

Various inexplicable additional charges. I had to spend a lot of time appealing and defending my rights after returning home to get the extra charges refunded. If consumers don't investigate carefully, are these charges just going to be taken? Even if a consumer gets their money back, they lose a significant amount of time and energy. How can this loss be compensated?

All good

All good

Car and service was exceptional. Everything was super efficient, clean and tidy!

Easy platform to use