Customer service at the counter, phone, and email were unfriendly except the first guy we interacted

Friendly staff

The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.

We waited a long time to get the car, the staff at the counter and on the phone were not very friendly. The car was not very clean, they hosed down the outside while we were waiting, the inside was dusty and dirty. The prices were really good.

It was really easy to book online.

Took atleast 30 mins to get set up at the counter but it was a slow but generally smooth process. Lady behind the counter was nice

Price was great !

The car was excellent, however, the inside of the windscreen was dirty. This made driving I'm bright sunlight very difficult Also, the windscreen washer fluid did not contain de-icer/detergent and so immediately froze when sprayed onto the windscreen.