Great experience with Centauro Bilbao

Communication with the staff at the pickup location was average. Couldn't find anyone in the garage, everything was self-service, and I wasn’t sure how to handle the minor scratches on the car.

Quite good.

Very good overall, but as we booked and paid on line before we went some of the charges weren’t explained properly to us ! You could make it clearer about fuel charges and insurance fees. We booked two cars and wanted to add a driver to one , but the guy we dealt with did not listen and added 3 drivers to on and two on the other ! And charged for the extra driver but it was quicker to just go with it.

Woman at counter was rude, unhelpful and aggressive. I would like to complain about how she treated customers but she told us no one more senior was available when we collected the car.