Good car, great service

MEX is the largest car rental company in Mexico. Every step of the renting, picking up, and returning process was very smooth, professional, efficient, and accurate. I bought the QEEQ Super Peace of Mind full insurance (insured by a domestic insurance company). The rental company didn't make things difficult for me or recommend any additional insurance. There is a MEX shuttle bus outside the airport. Every staff member was serious and responsible, with a very good attitude. We arrived at the rental hall at around 3:30 p.m. There were four counters open, with two customers waiting ahead of us. I waited about 10 minutes to start the process, which took around 10 minutes. Picking up and inspecting the car took about 10 minutes. Overall, very satisfied.

There were issues with the car rental order, and the vehicle had extensive damage that wasn't repaired before renting it out. I also encountered a problem where the car wouldn't start due to a dead battery, which wasted a lot of my travel time awaiting rescue and a replacement car. I suggest not choosing this company.

The pickup time was quite long, but the return process was quick. Overall, it was decent.

El auto estaba en buenas condiciones y bastante limpio Al revisar la reserva el agente sugirió comprar otro seguro porque el que yo había elegido eera cobertura media y no incluía servicio en el camino y otros detalles, pero no fue muy insistente. Sólo noté un detalle en la conducción que le hice saber al personal al momento de regresar el coche.

El proceso me gustó, pero encuentro difícil encontrar como obtener una factura fiscal por la renta. En caso de que no la pueda emitir por su modelo de negocios, creo que no me convendrá para futuras rentas.

La voiture demandée n'était pas disponible. J'avais reservé un SUV lux et j'ai eu une mid-range corréene. Le personnel etait odieux. A la restitution, il n'y avait personne et pas de boite pour les clefs, j'ai laissé la voiture sur le parking du loueur et le lendemain à la restitution ils m'ont obligée de payer le parking!! Je suis furieuse. Personne ne parlaient anglais, le personnel était absolument désagréable.