Disconcerting when you get in the car and the display indicates mechanical work was due.

Very satisfactory

When I arrived, I was the only one there, no queues. The counter attendant was an Indian man with a very bad attitude. I was using a translated version of my Chinese driver's license, which is entirely in Chinese. He couldn't understand it and kept asking me various questions, including where my hotel was, my phone number, etc. I just asked why other rental stores didn't require this information, but this one did. He rudely replied that their system required it, and if I didn't want to provide the information, I could choose not to rent. It's totally fine to provide this information, but his attitude really upset me. It's the first time I've encountered such poor customer service at a car rental company.

There was minimal communication. We had to run between the 2nd and 3rd floors twice to get the car. They also didn't clearly explain whether we needed to take a shuttle bus when returning the car.

Very good, highly satisfied

Car was dity on pickup. No floor mat on passanger side