i arrived 50 minutes early and they made me wait the whole hour to get my rental eve thou the car wa

Pickup and drop-off were incredibly convenient, and the inspection staff were very accommodating. Even though the car wasn't damaged, it was quite dirty after two weeks of traveling over mountains. We had an early flight and couldn't refill the tank completely, but the staff were very understanding and didn't make things difficult for us. Absolutely fantastic!

Satisfied

There is a shuttle bus from the airport directly to the rental location, and the process is very quick. There are staff guiding you in the parking lot, making it very easy to find the car. Even during the early morning return, there were staff on duty who were very enthusiastic, making the return process smooth. Great service!

Budget staff must be on some sort of bonus to up sell the "pay for your gas now" and "sun pass" options, the tuts and looks of disbelief, including rolling eyes, and shaking head, at the fact I did not want to pay for these was really over the top... The car turned out to be marked all over and the seats stained inside, the guy at the booth just shrugged his shoulders. Seems like the price of car hire has shot up but the standards have really dropped.