Muy buena

San Jose: The wait was nearly an hour and a half, with about 8-9 people in line. Each person took more than 15 minutes to be served, and only two employees were working. We didn't get a Ford, but a Jeep instead. The staff mentioned they mostly have Jeeps and very few Fords. The car had 30,000 miles on it. Other counters had no lines. Next time, I won't consider Budget.

Budget, a company under American VISA, is a high-quality, well-established service provider.

Arrived 45 minutes earlier than the scheduled contract time to complete the paperwork, and it took nearly an hour to actually get the car. In the U.S., customers would generally be compensated for such delays, but the rental company not only lacked any apology, they even charged an extra day's fee because the issue date was earlier than the contract. Renting a car with a Chinese license is already more expensive than with an American license, and the service was still this poor—terrible experience!

Todo muy bueno

Muy bueno todo

The Budget counter Staff were very friendly and obliging. On receipt of the car I found out that the car allocated was a 2 door not the 4 door I'd ordered that wasn't a problem the counter staff immediately provided us with a 4 door.

Excellant service The problem described earlier I put down to miscommunication but it was soon rectified by the counter staff at Budget.