NOT ACE AT ALL

Canada

Reviewed: Sat, Nov 25, 2023

About ACE: 4.0 /10

The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.

About QEEQ: 8.0 /10

ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...

Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

ACE

Toronto Pearson Airport(YYZ)

Toronto

Canada

Compact | Toyota Corolla or similar

4-day rental

Relevant Reviews on ACE in Canada

O.Thompson

Canada

8-day rental

Small SUV | Nissan Rogue or similar

ACE

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Wed, Feb 28, 2024

About ACE: 9.0 /10

They need a much better system for pickups. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. It is only a 5-minute drive.

About QEEQ: 10.0 /10

J.Malliet

Canada

1 days rental

Economy | Toyota Yaris 2 Doors or similar

ACE

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Aug 20, 2019

“Additional insurance requirements for not being a Canada resident were NOT disclosed in the contract”

About ACE: 7.0 /10

I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!

Terrible Experience

Canada

1 days rental

Medium SUV | Toyota RAV4 or similar

Reviewed: Mon, Jul 8, 2019

“I was given a huge dirty 4x4 truck, when I ordered a clean small SUV. Horrible experience.”

About ACE: 3.0 /10

I had to take a cab from the airport because the shuttle was "missing in action". The vehicle I ordered was not available. The vehicle I was given was filthy, huge, and stiff. Who wants to drive a 4x4 pickup around Calgary's and Edmonton's downtown cores? Lastly, I have knee issues...who wants to be climbing in and out of this huge truck. This was a bad experience.