NOT ACE AT ALL

Canada

Reviewed: Sat, Nov 25, 2023

About ACE: 4.0 /10

The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.

About QEEQ: 8.0 /10

ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...

Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

ACE

Toronto Pearson Airport(YYZ)

Toronto

Canada

Compact | Toyota Corolla or similar

4-day rental

Relevant Reviews on ACE in Canada

O.Thompson

Canada

8-day rental

Small SUV | Nissan Rogue or similar

ACE

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Wed, Feb 28, 2024

About ACE: 9.0 /10

They need a much better system for pickups. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. It is only a 5-minute drive.

About QEEQ: 10.0 /10

W.Ronald

Canada

1 days rental

Economy | Hyundai Accent 2 Doors or similar

ACE

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Sep 8, 2019

“Don't use easyrentcars.”

About ACE: 2.0 /10

Don't rent from Easter re gal in Vancouver BC. First of all I thought I was renting from Ace. We used Ace in Europe and we were delighted. How this time it turned out not to be Ace but a sub company. My rental for 5 days was to be $144.00. I was not informed that the discount car rental sub company would not accept my personal car insurances. Discount wanted $50 per day for their insurance. The clerk told me this was BC policy. I called Hertz and got a rental no problem and they accepted my insurance.

S.Dombey

Canada

1 days rental

Medium SUV | Toyota RAV4 or similar

Reviewed: Sat, Aug 17, 2019

“Easy, great service, fast,efficient”

About ACE: 9.7 /10

All done well. Fast efficient

About QEEQ: 10.0 /10

Worked well. Would use again

B.Maniscalco

Canada

1 days rental

Compact | Ford Focus or similar

ACE

Vancouver

Canada

Reviewed: Fri, May 10, 2019

“Comfort, efficient and easy.”

About ACE: 9.7 /10

The car exceed our expectations. And the drop off was really easy, because we had an early flight, they told us just to park the car and leave the keys in the drop off keys. Everything was really fast and easy.

About QEEQ: 10.0 /10

It was really easy and secure.