Great car, middle of the road personell

A.Brown

Canada

Reviewed: Thu, Mar 12, 2020

About ACE: 8.7 /10

On the outgoing recording it started to wait at DOOR 9 Montreal airport. I did...I saw the van loading up people at door 7. If it wasn't because I raced out to the van, he would of gone off with out me. The gentleman at the counter was kind, but didn't greet me. He didn't even look me in the eye. He spoke a little too fast as in he had been repeating the same thing all day, but for me it was the first time I'd heard it. The whole process was quick and painless however. The car was outside and apart from giving me a faint direction on where the car was, I had to guess. I was told to press on the emergency button on the key to "hear" where the car was. The car was clearly cleaned in a rush. I understand Montreal had snow on the ground, but it looked like it had just been cleaned over with a dirty rag on the outside. The carpets were still a bit wet from somebody getting in and out of the car. The car was amazing. I am even interested in looking into it further. Great car, great mileage. The drop off was easy, except there was nobody outside directing where the cars and I had to take a guess what to do. Then I waited for over 10 minutes for somebody to come out and he didn't even noticed I was standing there in the 5C weather. Then I took the Navette back to the airport with a lovely gentleman.

About QEEQ: 8.0 /10

I was pleasantly surprised with the great price> I will definitely book again if I go back to Montreal but with trepidation on what I may find...

ACE

Pierre Elliott Trudeau International Airport(YUL)

Montreal

Canada

Medium SUV | Toyota RAV4 or similar

1 days rental

Relevant Reviews on ACE in Canada

let's be fair

Canada

1 days rental

Large SUV | Hyundai Santa Fe 7 Seats or similar

Reviewed: Sun, Aug 18, 2019

“Blamed us for car damage that we didn't do”

About ACE: 6.3 /10

We expected a Santa Fe; we got a Dodge Durango instead, but no big deal. What was TERRIBLE upon returning the car was that they said we had incurred damages/scratches to the front bumper and they were going to charge us. I did all the driving and we never hit anything. I drove almost all highway miles and parked safely/responsibly. When they first inspected the car they had it parked closely behind another vehicle so they never even inspected the front bumper. Is this a scam? Do they just tell everyone they scratched the front bumper, get money from them, never fix it, park it close to another car during inspection for the next customer? We will dispute any charges. I will stick to a national reputable car rental company from now on; this was so ridiculous and dishonest of them. We did not incur ANY damage to their car; we are very responsible and took great car of the car. They initially got us to choose them with a low rental price, then tried to make up the difference. Not a good nor respectable way to run a business. Hurts them in long run. Expect better.

About QEEQ: 8.0 /10

Canada

1 days rental

Large SUV | Hyundai Santa Fe 7 Seats or similar

ACE

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Thu, Aug 8, 2019

“Horrible service from Tabitha at the Mississauga airport location. We pre booked a seven seater SUV”

About ACE: 8.0 /10

Horrible service from Tabitha at the Mississauga airport location. We pre booked a seven seater SUV and when we got there at 8:00am she told us there were no cars and we have to wait (but didn't give us any estimated time). Two hours later a van came and we asked for that one, she said no as we PRE-ORDERED a Santa Fe. On the confirmation it says you will get the santa fe or something SIMILAR. Finally we asked to speak to the manager on duty and got the van, ZERO communication amongst the staff and Tabitha's customer service was the worst we have EVER experienced, she should not be a face of Discount customer service or any customer service for that matter. Following this 2.5 hour horrible waiting experience, we had to ask to be comped for our waiting time and asked her to wave the extra KM fee and she made a big deal over this. We paid $50 to have the van delivered in Toronto and the Jarvis location called us on our drive back to the city and said we need to have the van there by 4:00 pm although TABITHA wrote down delivery 8:00 pm, they then wanted us to take it back to the airport location or they would charge us an extra night for having it. Eventually, we got approval from the manager again and on the Tuesday dropped it off.

A.Sanz

Canada

1 days rental

Intermediate | Hyundai Sonata 2 Doors or similar

ACE

Halifax

Canada

Reviewed: Tue, Aug 28, 2018

“Good overall experience”

About ACE: 8.0 /10

Like: It was a good trip and the car served us well

B.Lambert

Canada

1 days rental

Compact | Toyota Corolla or similar

ACE

Charlottetown

Canada

Reviewed: Sat, Jul 21, 2018

“Excellent”

About ACE: 10.0 /10

Like: Service in Charlottetown Pei was absolutely excellent! I've traveled all over the world and was most impressed with everyone at Ace helping with directions etc. Car was wonderful and super economical fin gas.
Dislike: Nothing I didn't like. Have already recommended ACE to several freinds.

K.guel

Canada

1 days rental

Intermediate SUV | Toyota Rav4 or similar

ACE

Vancouver

Canada

Reviewed: Mon, Jun 18, 2018

“The staff was very helpful and the care was beautiful.”

About ACE: 10.0 /10

Like: I rented a red Jeep Rubicon 2018, it was my first time renting a car and they made my experience very pleasurable as well as knowledgeable. I was very pleased with the conditions of the jeep as well as the flexible times for drop-off, we needed to be at the airport by 7:00 am so that meant we had to get up very early and all we had to do was park the car in their lot and drop the keys in a secure box. Overall it was fantastic.

Great car, middle of the road personell

Relevant Reviews on ACE in Canada

Pay for Car Rentals with Crypto