The information to rent the car I wanted where incorrect

Counter staff not particularly friendly and not really helpful when we asked for advice on returning car and avoiding traffic limitation zone. Drop off was straight forward.

“Car” a lot bigger than expected - given a Fiat Ducato (9 seats) rather than the advertised VW Caravelle (7 seats) “or similar”. In my view 9 seaters should be in a different category - unbelievable that something like a Ford Galaxy is in the same set of ACRISS/SIPP codes as a massive Ducato! Asked but they did not have any smaller 7 seater available. Very challenging to drive and park due to the excessive size. Long wait in queue at pickup, but staff friendly and to their credit they didn’t do a hard sell on extra insurance when I explained I already had other excess cover. Also good that they didn’t try the usual hire company trick of trying to charge for spurious damages on drop off (it already had a lot of existing scratches)

waited about 30 min. to finish the booking. only 2 are at parking. if you want some explanations regarding the car you have to wait or look for them.customer service could improve.

it was ok.

GREAT CAR

PRICE DROP PROTECTOR WORK GREAT

Like: Nice and brand new car. Logic of truck s strange.
Dislike: Child seat is quite overpriced. Getting a car took forever, over an hour, though there was no queue and car was prebooked.