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The information to rent the car I wanted where incorrect

Reviewed: Sun, Nov 19, 2023
About Keddy by Europcar: 7.0 /10
I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.
Reply by Qeeq:
Thank you for your review of QEEQ. We sincerely apologize for the negative experience you had. It would be greatly appreciated if you could kindly provide us with more specific details and any relevant documents. We will promptly assist you in investigating the matter with the supplier. Thank you for your understanding and support. Once again, we appreciate your feedback and hope to have the opportunity to serve you again in the future.
Standard | Mercedes-Benz C Class or similar

Relevant Reviews on Keddy by Europcar in Italy

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Luxury SUV | Audi Q5 Hybrid Automatic-hybrid or similar
Reviewed: Mon, May 16, 2022
“not a good experience”
About Keddy by Europcar: 4.0 /10
they have given us the wrong drop off location even though we hav asked for it and confirmed by the staff however, the location was 45 min away from where we requested the drop off and staff said that qeeq designated the drop off location. the car was damaged in several locations around the body

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Economy | Fiat Panda or similar
Reviewed: Fri, Aug 9, 2019
“Excellent car hire. Only issue was the pick up at Pisa airport from EuropCar.”
About Keddy by Europcar: 8.3 /10
Europcar desk at the airport had a queuing system 5hat meant they served their own customers first even when they turned up after our arrival. It wasn’t until I complained that they dealt with my rental. The drop off in Verona was excellent.
About QEEQ: 10.0 /10
Really good booking platform. No issues

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Mini | Fiat 500 or similar
Reviewed: Sat, Jul 20, 2019
About Keddy by Europcar: 5.7 /10
The email confirmation stated pick up was in terminal however this wasnt the case. I actually paid more for this privilege so i was disappointed to find that I had to get a shuttle bus to the pick up. Overall we had to wait a long time to get the car.
About QEEQ: 8.0 /10

R.Bhopal

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Compact | Peugeot 308 Estate or similar
Reviewed: Wed, Jul 10, 2019
About Keddy by Europcar: 6.3 /10
The initial pick up took forever, which was made worse by the heat, the first car we were offered was in a terrible condition and the staff were so unhelpful
About QEEQ: 8.0 /10

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Wagon | Renault Megane Estate or similar
Reviewed: Sat, Apr 27, 2019
About Keddy by Europcar: 3.0 /10
we got and old 500l Fiat (more than 60.000km and a lot of small damages very poor engine ), not the expected wagon we reserved
About QEEQ: 8.0 /10

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