The information to rent the car I wanted where incorrect

D.P.

Italy

Reviewed: Sun, Nov 19, 2023

About Keddy by Europcar: 7.0 /10

I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.

Reply by Qeeq:
Thank you for your review of QEEQ. We sincerely apologize for the negative experience you had. It would be greatly appreciated if you could kindly provide us with more specific details and any relevant documents. We will promptly assist you in investigating the matter with the supplier. Thank you for your understanding and support. Once again, we appreciate your feedback and hope to have the opportunity to serve you again in the future.

Keddy by Europcar

Milan Malpensa Airport(MXP)

Milan

Italy

Standard | Mercedes-Benz C Class or similar

4-day rental

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Naples International Airport(NAP)

Naples

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Reviewed: Mon, Aug 21, 2023

“Superflous”

About Keddy by Europcar: 10.0 /10

Car exceeded expectations, Staff were extremely helpful and friendly, the whole process was swift and efficient

About QEEQ: 10.0 /10

As a booking platform cannot get any better, was simple smooth easy to navigate. Flight was delayed, emailed customer service and they responded super quick and made contact with the car hire facility in my destination Airport to inform them of my delayed arrival.

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Compact | Fiat 500X or similar

Reviewed: Wed, Dec 25, 2019

“Perfect car rental, long waiting line”

About Keddy by Europcar: 9.7 /10

Very long pick up line at the airport which really delayed the pick up of the car. Counter was fully staffed but it too many customers at once to handle

About QEEQ: 10.0 /10

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Economy | Fiat Panda or similar

Reviewed: Fri, Aug 9, 2019

“Excellent car hire. Only issue was the pick up at Pisa airport from EuropCar.”

About Keddy by Europcar: 8.3 /10

Europcar desk at the airport had a queuing system 5hat meant they served their own customers first even when they turned up after our arrival. It wasn’t until I complained that they dealt with my rental. The drop off in Verona was excellent.

About QEEQ: 10.0 /10

Really good booking platform. No issues