One of the better car rental experiences I’ve had.

Very good!

Very good!

the car was dirty, smelled like smoke, gas was not full, I believe I was downgraded cars. The gas tank was not full but expected to bull at return.... Could not get a hold of customer service to extend rental.. could not return the car until rental was extended so no late fee was given.. it kept transferring me to avis which could not help me... it was a complete run around...

We reserved a full size car and when we went to pick it up, the car that we were told when booking, we were told that the cars had been reclassified and it was now in the next size up so we were given a smaller car. We almost didn’t get all of our luggage in the trunk.

The windows of the vehicle were smudged and blurry. It also smelled like smoke when we entered the vehicle.

No I need a full size car and they gave me a glorified small cross over and called it an up grade. I had to food down the seat to fit my luggage and couldn’t use the car with the whole family with all the luggage in it.