All good. No issues.

They gave me a small class of SUV.

All went well but i wasn't aware you'd charge a set fee for gasoline . I thought you'd charge me a couple of gallons to top off tank. I filled it the day before and used a couple of gallons. I noticed a 30 plus fee for gas service. Not happy with that.

Again gas fee wasn't explained.

Did not get the car I rented. Huge wait time for unprepared vehicles. Drop off was equally messy.

They lie about the space of the suv and the space for 5 bags was a lie , was very disappointed . 6 of us hardly to fix in the suv it was a very uncomfortable ride to our destination.

Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.