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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

J.Paigly

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Full Size | Ford Taurus or similar
Reviewed: Tue, Jul 7, 2020
About PAYLESS: 8.0 /10
I was allowed to book my reservation and even pay prior...how ever upon pick up is when I met with complications . where as I could not pay some deposit with my card...your company has allowed a person's to use debit cards but in limited capacity....

M.Diseati

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Thu, Aug 22, 2019
“We ordered a Jeep Cherokee”
About PAYLESS: 7.3 /10
Was told it wouldn’t be right for our trip and was told we needed to upgrade. Was given a smaller jeep for more money. Will not use Payless again

R.Harrison

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Medium SUV | Toyota RAV4 or similar
Reviewed: Tue, Jun 25, 2019
“Wrong car/water leaking on passenger side soaking the carpet.”
About PAYLESS: 6.7 /10
We reserved a SUV midsize. When we arrived in Baltimore we were told they did not have one. I booked about a month in advance for a 1 week trip. The worst part was that water leaked on my foot/leg n the passenger side. I have lymphoma/lymphedema and have to keep my left leg wrapped. Impossible to do due to water leakage. :-( so my leg swelled.
About QEEQ: 8.0 /10

N.Riley

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Wed, Apr 10, 2019
“I felt like I got screwed over.”
About PAYLESS: 7.0 /10
I somehow was charged almost three times what I was quoted.

D.Egelston

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Jul 28, 2018
“Good value overall”
About PAYLESS: 8.8 /10
Like: Enjoyable vehicle (2019 Kia Sorento)
Dislike: I was quoted $5.99 for roadside assistance. I thought that was the total cost, but actually that was the per day cost x 7 = $42. I would not have added it if I had known it was that much.

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