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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

W.McCoy

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Compact | Hyundai Accent or similar
Reviewed: Fri, Nov 8, 2019
“Ok”
About PAYLESS: 8.3 /10
Car had stains on every seat, filthy. At pickup the woman was great!!!
About QEEQ: 10.0 /10
Everything went well.

VincentP

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jun 27, 2019
“Renting cars made easy!”
About PAYLESS: 9.0 /10
This was my first time renting a car from Payless. The front desk staff was helpful and friendly, although I did feel a bit pressured by his fast-speaking and lack of explanation of the contract. Also, be careful of purchasing insurance through PAYLESS, they will try to sneak in "extras" that you don't need. Check in and check out was a breeze though, and that was a nice relief. Overall, would rent from them again.
About QEEQ: 10.0 /10

D.HILL

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Full Size Van | Ford Econoline or similar
Reviewed: Wed, Jun 12, 2019
“Great”
About PAYLESS: 9.0 /10
Was great experience
About QEEQ: 9.0 /10

j.corsini

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Thu, Apr 11, 2019
“Never rent from Payless”
About PAYLESS: 8.7 /10
The agent upgraded me without asking or telling me and they charged me $80 additional. Very deceptive in the way it was done.
About QEEQ: 10.0 /10

k.prunty

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Compact | Hyundai Accent or similar
Reviewed: Wed, Feb 20, 2019
“Did not have the right car”
About PAYLESS: 6.3 /10
Ended up with pickup gas guzzler

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