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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

M.Charpentier Ramirez

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Compact | Hyundai Accent or similar
Reviewed: Wed, Jul 17, 2019
“I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.”
About PAYLESS: 6.3 /10
I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.

M.Eldredge

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Apr 17, 2019
“Good car, poor service.”
About PAYLESS: 7.0 /10
They double booked the car I had, i got there first but another group approached me that they had the same car space number. When I dropped off, I was hit with a $20 late charge which no one told me about when dropping off. I only saw it when I got the credit card bill. I did not realize the drop off location was not right at the airport but an additional 15-20 minuted away.
About QEEQ: 8.0 /10

j.corsini

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Thu, Apr 11, 2019
“Never rent from Payless”
About PAYLESS: 8.7 /10
The agent upgraded me without asking or telling me and they charged me $80 additional. Very deceptive in the way it was done.
About QEEQ: 10.0 /10

J.King

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Full Size | Ford Taurus or similar
Reviewed: Thu, Mar 28, 2019
“Nice Vehicle good price!!”
About PAYLESS: 8.3 /10
Well I suppose to get a Taurus-Ford I didn't. Then the gentlemen said I would get a newer car-Ok. But once got downstairs to get keys young lady couldn't find that car. She gave me another..
About QEEQ: 8.0 /10

K.Randall

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Full Size | Ford Taurus or similar
Reviewed: Thu, May 17, 2018
“A1”
About PAYLESS: 10.0 /10
Like: In and out and the ladies at the reception were so inviting

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