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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

Chad

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Medium SUV | Toyota RAV4 or similar
Reviewed: Thu, Jan 21, 2021
“One of the if not the best!”
About PAYLESS: 10.0 /10
Best Rates!
About QEEQ: 10.0 /10
Simple to book, easy to understand.

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Medium SUV | Toyota RAV4 or similar
Reviewed: Wed, Jul 10, 2019
“Good suv for weekend rental”
About PAYLESS: 9.7 /10
Initial car was too small, so counter staff helped upgrade for $10/day more. It was a great choice though and worth it overall!
About QEEQ: 10.0 /10

VincentP

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jun 27, 2019
“Renting cars made easy!”
About PAYLESS: 9.0 /10
This was my first time renting a car from Payless. The front desk staff was helpful and friendly, although I did feel a bit pressured by his fast-speaking and lack of explanation of the contract. Also, be careful of purchasing insurance through PAYLESS, they will try to sneak in "extras" that you don't need. Check in and check out was a breeze though, and that was a nice relief. Overall, would rent from them again.
About QEEQ: 10.0 /10

K.Metz

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Compact | Hyundai Accent or similar
Reviewed: Wed, Jun 19, 2019
“No problem will use it again”
About PAYLESS: 8.7 /10
No problem I will use Payless again
About QEEQ: 10.0 /10
The people were helpful

L.Cabral

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Compact | Dodge Neon or similar
Reviewed: Wed, Jun 20, 2018
“Excellent”
About PAYLESS: 9.4 /10
Like: When I turned in the keys I was told I left my cell phone in the car, it was given back to me, I started to leave when I noticed I also left a special ball point pin as well. The worker handed to me, I think he was going to keep it. t

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