Reservation, sorry, we don’t have any cars available.

J.L.H

United States

Reviewed: Sun, Jun 16, 2019

About PAYLESS: 2.0 /10

Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.

ford Explorer 7 Seats image

Wichita Airport(ICT)

Large SUV | ford Explorer 7 Seats or similar

6-day rental

x6

Relevant Reviews on PAYLESS in United States

Chad

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Compact SUV | Toyota RAV4 or similar

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Reviewed: Thu, Jan 21, 2021

“One of the if not the best!”

About PAYLESS: 10.0 /10

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Denver International Airport(DEN)

Reviewed: Fri, Mar 6, 2020

“Great Payless rental experience”

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G.Harwood

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Reviewed: Sun, Jul 28, 2019

“BEST PRICE - GREAT SERVICE”

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GREAT PRICE! GREAT SERVICE - FRIENDLY staff!

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n.patel

United States

2-day rental

Full Size Van | Ford Econoline or similar

Jacksonville Airport(JAX)

Reviewed: Sun, Jun 23, 2019

“vehicle was given 2 hours late and i was late 1 hour and charged late fee. terrible.”

About PAYLESS: 4.0 /10

it took them two hours to find the vehicle it was given late and i was later for an hour and charged me late fee! horrible company!

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