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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

R.Garcia

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Compact | Hyundai Accent or similar
Reviewed: Thu, Oct 24, 2019
“A good simple car rental that took car of my needs for this trip. Thanks”
About PAYLESS: 9.3 /10
All went well but i wasn't aware you'd charge a set fee for gasoline . I thought you'd charge me a couple of gallons to top off tank. I filled it the day before and used a couple of gallons. I noticed a 30 plus fee for gas service. Not happy with that.
About QEEQ: 10.0 /10
Again gas fee wasn't explained.

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Medium SUV | Toyota RAV4 or similar
Reviewed: Wed, Jul 10, 2019
“Good suv for weekend rental”
About PAYLESS: 9.7 /10
Initial car was too small, so counter staff helped upgrade for $10/day more. It was a great choice though and worth it overall!
About QEEQ: 10.0 /10

D.HILL

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Full Size Van | Ford Econoline or similar
Reviewed: Wed, Jun 12, 2019
“Great”
About PAYLESS: 9.0 /10
Was great experience
About QEEQ: 9.0 /10

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Full Size | Ford Taurus or similar
Reviewed: Thu, Apr 25, 2019
“Very reasonable for pricing and easy to locate in Vegas airport terminal.”
About PAYLESS: 6.0 /10
The windows of the vehicle were smudged and blurry. It also smelled like smoke when we entered the vehicle.
About QEEQ: 9.0 /10

JH

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Wed, Apr 17, 2019
“Great price, reliable and quick pickup”
About PAYLESS: 10.0 /10
Counter was easy to find, staff helpful and quick pickup. Would definitely try again!
About QEEQ: 10.0 /10
Booking smooth and quick

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