okay

The process of renting and returning the car was very smooth. Especially when returning the car, the staff just checked for damages and fuel, and we were good to go, it was super fast! When renting, our flight was delayed, but the staff extended the return time accordingly, which was very considerate and thoughtful!

The car had had a broken windscreen previously. Broken glass was scattered in different places in the car. One passenger in attempting to pick up reading glasses that had slipped down the side of the seat was staked by broken glass.

The wait time in the queue is often a problem.

My only problem was when I was booking - I put my flight details in as JQ631 - your computer program does not recognize the JQ for JetStar - it only needs the numbers - your computer program should be sensitive to this and be able to override it. I was stuck for several minutes trying to work out what was wrong.

an option to be able to extend the rental was not a positive one. I did not extend in the end. I hired a car for 12 days and to extend was too much of a cost and hassle and yet there were loads of cars not on rent sitting in the yard..

not sure what the price drop factor was the booking online worked fine, but it is always nice to be able to speak with people sometimes, after the fact.

Like: Best value for money and no problems
Dislike: Nothing