okay

The service was very proactive.

Okay

Drop off was great the pick up was not a good experience. Firstly pickup location says Pyrmont but it was actually Sydney Central which is a different location. I did everything I could to make a smooth checkin as we had an itinerary and small children, including doing the online checkin. The system was apparently down when we arrive and so the guy seemed to have no idea what we had booked and paid for already. Including that we had booked two child seats but was only given one! Eventually after complaining the guy went to a different site to get one, he was still confused as to what we paid for including trying to charge me twice for this booking. He also said he was too busy for a pre inspection so I had to take pictures and email to Europcar; there was a lot of damage and I didn't know what they had recorded. All in it added a two hour delay, to the start of our journey which cost us. Also when I emailed the pictures I got one back saying this doesn't mean any proof it was pre existing! No problems dropping it off.

Responsive on queries I had, just one problem of the pick up location not matching. Luckily I spotted in time.

Excellent. Counter staff for my pickup was helpful and easy to work with, no upsell of insurance.