Got an Isuzu MUX instead of Toyota Kluger, pickup counter hard to reach by phone

Edward Sutrisno

Australia

Reviewed: Thu, Feb 20, 2020

About Europcar: 8.3 /10

We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.

About QEEQ: 10.0 /10

Everything went smoothly. Good deal on the rental, thanks!

Toyota Kluger image

Melbourne Airport(MEL)

Large SUV | Toyota Kluger or similar

1 days rental

x2
x2
x2
x2

Relevant Reviews on Europcar MELBOURNE TULLAMARINE OFF AIRPORT

C.Strahan

Australia

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10-day rental

Economy | Toyota Yaris or similar

Melbourne Airport(MEL)

Reviewed: Sat, Apr 20, 2024

“Would have been better had I been tech savy. Would be better if phone communications were direct.”

About Europcar: 10.0 /10

Car needed sat nav.

About QEEQ: 10.0 /10

I don't know what the price drop protector is but unlimited k's is excellent.

P.van Camp

Australia

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x2

1 days rental

Full Size | Holden Commodore or similar

Melbourne Airport(MEL)

Reviewed: Fri, Mar 13, 2020

“Enjoyable enough”

About Europcar: 10.0 /10

Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.

About QEEQ: 10.0 /10

I didn't realize the connection between easy and europe, not that it mattered.

Nav

Australia

x1
x0
x1
x0

1 days rental

Full Size | Holden Commodore or similar

Melbourne Airport(MEL)

Reviewed: Tue, Feb 25, 2020

About Europcar: 10.0 /10

Wonderful car but pricey

About QEEQ: 10.0 /10

Best car rental app

Nav

Australia

x2
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x1
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1 days rental

Medium SUV | Mitsubishi ASX or similar

Melbourne Airport(MEL)

Reviewed: Thu, Dec 12, 2019

“I love using easyrentcar, best prices And great customer service”

About Europcar: 10.0 /10

Good service

About QEEQ: 10.0 /10

M.Barton

Australia

x3
x0
x2
x3

1 days rental

Medium SUV | Subaru Forester or similar

Melbourne Airport(MEL)

Reviewed: Tue, Apr 23, 2019

About Europcar: 8.7 /10

Instructions for finding the transfer bus are not good. We wandered around for 30 mins with bags trying to find the bus pick up spot.

About QEEQ: 10.0 /10

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