Overall, very satisfied with the service. Picking up and returning the car was very convenient.

Upon exiting the airport hall, we couldn't find where the shuttle pick-up point was. There was neither a route guide provided by the platform nor a sign for the shuttle bus. For first-time visitors, this is an impossible task. We ended up seeking help from the Europcar airport store, and they assigned a staff member to help us search the airport (since they also weren't sure about the exact location. We had to call the store, and they informed us that we had missed the previous shuttle and advised us to wait for the next one). The problem was that after we deplaned, we tried several times to contact the store using the phone number provided by the platform, but the customer service didn't answer, making the process very difficult.

Easy enough to catch shuttle bus but not great directions in confirmation of where to catch shuttle from.

Easy to book, good pricing but not easy to distinguish between pick up at airport and shuttle pickup

Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.

I didn't realize the connection between easy and europe, not that it mattered.

Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.