El auto fue fácil de conducir y no tuvimos ningún problema

There was no one at the counter, and no one answered the phone.

Poor English, selling unnecessary services, no reminders for important notices.

1. Reserved car was not available at the scheduled time 2. Replacement car was severely substandard 3. Wrong return location provided

The staff's attitude was acceptable, but their response to our request to switch from a manual to an automatic car due to special circumstances was disappointing. It's hard to blame the staff, but it reflects poorly on the rental company's problem-solving capabilities. This left a blemish on our Tuscany road trip.

The staff was very responsible when handling the paperwork for picking up the car. Returning the car was also very quick without any issues!