I wouldn’t change a thing. An uneventful transaction that went smoothly.

Take my advice, book your car early and choose the largest size available if possible! Don't make the mistake I did—five people squeezing into a full-size SUV. After loading the luggage, it still felt cramped, and some of us are on the heavier side. I ended up paying extra to upgrade to a minivan. The staff member at pickup was very helpful, and the upgrade cost was reasonable within company policy. They provided us with a brand-new limited edition vehicle with only 200 miles on it. Luckily, we switched cars—my travel companions were very satisfied with the rest of the trip.

Clear explanation of insurance coverage No pressure to upsell insurance Good service attitude

Overall fine, but there was an attempt to upsell additional insurance and higher-priced cars.

Waited a long time to get the car because of the long line and Hertz being under staff at the time.

Great

Like: Got a brand new Toyota.
Dislike: I had requested Malden they booked medford