Satisfied

It was too slow, the service efficiency is way too low. After a late-night flight, I was already exhausted, and there weren’t many people at the car rental office, yet I had to wait for over an hour! Do Americans enjoy being so inefficient? Observing one group of customers takes about 30 minutes—I have no idea what they were doing!

Good

Quite satisfied

Picked up the car from Hertz at Union Square in San Francisco at 19:00 local time on the 19th. We scouted the location a day before, so it was quite smooth. The pickup spot is on the first floor of the Westin at Union Square, on the right-hand side at a small counter. Waited for an hour to pick up the car. They offered us a free upgrade to a larger vehicle, but we declined as we were not comfortable driving a much bigger car. The counter attendant's attitude was indifferent, probably because our English wasn't fluent enough. Without asking, she issued us a bill that included various extras, but QEEQ's customer service helped us cancel the unnecessary insurance costs promptly.