When returning the car near LA airport, there was a large open-air parking lot shared by three rental companies. The staff on duty that evening gave quick and rushed instructions, asking us to simply leave the keys and go. Later, I discovered that Hertz had overcharged me for an extra day's rental. Fortunately, I had taken some photos as proof, and Rentcars was very proactive in helping me reclaim my dues. However, I was not happy with Hertz's overall process. Make sure to carefully monitor any extra charges on your credit card when renting and returning cars.

Spoke a bit fast, but the attitude was good

Returning the car was unbelievably easy. Park the car, and within 5 seconds someone comes to assist. They check the mileage and fuel gauge, and then you're done! When renting, they offer various upgrades like advanced models, fuel purchase options, and extra insurance. Just decline them all.

It's very convenient to take the airport rail for 2 stops right after exiting the airport.

We were a little confused at pick up as we came to the airport by private car. We found the pick up point but thought we were at the wrong place as it said it was for gold members dropping off. As there was a queue we couldn’t ask a staff member and a person in the queue told us we were at the wrong place. Some clearer signage would have helped us