very good overall experience

Upon arrival at the store, you need to enter your order number on the machine to get a queue number. They have a priority policy for members, and both service counters prioritize members. This caused a long wait for non-members like me, which I found unreasonable and unfair. I suggest having one counter for members and others for non-members.

Very friendly, everything was straightforward without any tricks. What you book on QEEQ is exactly what you get.

Picking up the car was smooth. When returning the car, the staff had already left, so I had to use the self-service return, which caused some trouble. Fortunately, it was resolved successfully.

We have accidentally left a portable car seat in the rented car. I have contacted Europecar and asked for it to be returned to us but they can’t find it. We are hoping for a better news to arrive.

1. it is really difficult to find the way to drop of the car. They give you a picture with the way you have to follow in order to deliver the car but on that road there is not any petrol station to fill the car and is like a labirinth. 2. On the paper which you received when you take the car sais that if you want to drive on the highway you have to pay . There is not clear of how much money you have to pay and the sign of the car for the swiss highways there is not sticked on any car of Europcar . That means that company does not stick the stickers in order to pay 40 euros just to drive on swiss highways. When i ask them about the sticker they told me is mine. The sticker is not mine it is has to be stuck on the car. 3. They told me that i will be charged with petrol because i coouldnt find a petrol station on the map they told me to follow and till now i have no idea about the cost.