very good overall experience

The rating for Europcar at Charles de Gaulle Airport is highly inaccurate. It was said to be 9.2 out of 10, but according to Google, it's actually very poor with a score of only 2 out of 5. When picking up the car, a female employee from Europcar aggressively pushed insurance on me and insisted I cancel the comprehensive insurance I had already purchased to buy her recommended one. I firmly refused. She then gave me a hard time by not letting me pay for the cross-border fee, claiming I wouldn't be insured if I drove across the border. I had to take the car and continue my planned trip in southern France while contacting Zuzuche customer service. They advised me to speak to Europcar staff in Arles, but that branch also refused to amend the contract. Finally, when I reached Avignon, I went to another Europcar branch where, with direct coordination from Zuzuche customer service, the cross-border fee was processed, the contract was re-signed, and I obtained cross-border insurance to avoid driving without coverage.

Good service, no need to queue

The address on the order no longer exists. We found the store by downloading the car rental company's mobile app. The store was very hard to find. We reached the location according to the street number and had to ask nearby shops to find it. It turns out the car rental office is accessible via an entrance to an underground passage from the roadside. There was only one person at the front desk, handling one customer took about 30 minutes. Therefore, we waited 30 minutes, processing took 30 minutes, and another 30 minutes to get familiar with the surroundings and find the exit, which was also hard to locate. Later, we left the underground parking lot in a rather awkward manner by asking people for directions, but none of this was the car rental company's fault. If you are familiar with the environment, it is convenient. Just be sure to allocate enough time.

Great value

Great

Tout a été très satisfaisant.