Brilliant

Satisfied overall, except for vehicle maintenance. The exterior was clean and new, but the engine oil light came on the second day, and I had to buy oil to refill it myself! The steering wheel vibrated at high speeds.

It's okay.

Very good, but I rented an Audi, not a Focus.

rental counter was soso, the salesperson do not really explain the detail how to check the car or explain that customer must check within 2hrs if there any damage of the car..all in French and counter should explain to the customer but instead trying to sell customer many things.. however, the best staff at the pick up area is Mr. Nabil..he is very good, explain how to use the EV car as this is the first time i use EV car..he spent at least half hour explain how to use. This is customer service..Mr. Nabil should be manage the entire Europa at this division and should at least get bonus and get a good raise for his good attitude and services. Very professional..unlike the staff from the counter which is very poor service.

Like: Where Ryanair use frankly baffling language and terms to confuse what can and can't be taken as booster seats the team at Europcar were exactly the opposite. One email to the head office resulted in a chain of helpful emails and a member of the team to meet us with a choice of booster seats. The staff were friendly and helpful, the car was great and the handovers swift and painless.