Brilliant

Satisfactory

We had a lot of luggage, and they took us to see the car for confirmation. The car at our selected price range was unavailable, so they upgraded us to a Renault Cabin. It needed a wash before we could use it, which required a 30-minute wait. However, the staff was friendly and patient.

One of the staff initially gave us a car with a flat tire and insisted on it. We had no other option and, after failing to sell us insurance, tried to charge us a so-called local tax in Paris. Despite multiple confirmations, they continued to argue that everyone had to pay this tax. It was only after finding the person in charge that they admitted there was no such tax. Very poor experience. The car given was also downgraded and had tire problems.

On arrival into Geneva airport, we had chosen to book the car from France side rather than Swiss. This was an easy walk through the airport and a quick check of your boarding pass from the flight. On arrival into the car hire collection desks, it was easy to find Euopcar with their distinct branding. despite it being late at night and we were one of the last flights coming in. The attend could not have been more pleasant and helpful. A real change from when we hired a car earlier in the year through a different provider! The gentleman on the desk made things really smooth and easy to collect the car. He provided us with local instructions, how best to drive to our overnight accommodation and the best way back out onto the motorway in the morning to start our drive to final holiday destination. Would highly recommend Europcar.

Everything was fine and easy.