Service was excellent and satisfactory.

Pickup: The employee at the counter was patient and helpful, but the POS machines did not work well and caused us big problems. The employee at the parking slot did not offer much help and was hard to find. The car was not clean enough. Even knowing we would return the car to Geneva Airport, the employee did not inform us that: 1) it's mandatory to buy a €50 Swiss traffic license when entering Switzerland; 2) the car should be returned on the French side, which again caused us huge problems when returning the car. Neither point was specified in the rental car confirmation order. Drop-off: As mentioned, we arrived at the Europcar parking slot at Geneva Airport, but the first employee refused to accept the car and simply asked us to return it to the French side, or we would be charged €120. He provided a very simple map showing the way to the French side, but we could not find it even after an extra hour and three circles around the airport, and we almost missed our flight! Why does the same company have such a stupid and unfriendly policy?!! The distance between the two offices of the SAME COMPANY is just about 1.5KM according to the employee, so why should the customer be bothered by that??? Eventually, the second employee on the Swiss side agreed to take back the car, which took him only one minute! This was the worst car rental experience I've ever had in many countries, I must say!!!

Service client irréprochable avec Sylvie (Europcar Roissy CDG).

Why don’t we get a response to our question about a traffic citation?

Please let us know what we have done - if anything for a E35 charge.

The car had 100000 kilometres and was dirty with stained seats, not the Mercedes Vito we booked and paid for. It was a Vivaro. I booked for 367 euros and even after getting a poor version of what we actually booked we have been charged 409 euros and still not received our 300 euros deposit back. I have £700 on my credit card!!!! Please can you help to sort this out?