Overall good

The staff had a very good attitude and their English was average. There was no hard-selling; we proactively purchased full insurance locally, which cost 36 euros per day. With full insurance, there was no need for a thorough vehicle inspection, and returning the car was very convenient—just park the car and drop the keys in a box. We arrived a bit late, and the smaller car we originally booked was unavailable, so they gave us a slightly larger vehicle, a Volkswagen Taigo. It was very easy to drive, especially on winding mountain roads, and provided a comfortable driving experience. It can fit a 28-inch suitcase.

You really need to make it clearer where the location is. I went to the main rental area which was wrong. I also found it very difficult to find the location upon returning. Finally, the car took CNG, and it was difficult to find a service station providing this. All of the above points could be easily provided on one piece of paper when collecting the car. Otherwise a good car, and clean. Nice customer service too.

Ecovia staff very nice and professional. Car was ok but I didn't get the car I booked. This seems pretty standard nowadays. I booked a Kia Rio and got a Fiat 500L. It was ok in terms of getting luggage in but very underpowered fully loaded. It also had severe damage to the rear passenger door which wasn't marked on the rental doc. I had to ask it to be!

The counter staff in Bologna went above and beyond to help us and were very helpful and understanding! The staff in Rome were very efficient.

The Customer Service Chat is a great feature it’s very helpful.

We were given a considerably bigger people carrier, in fact it was a mini-van. It was parked outside the compound in a dark street and we picked up at night. In daylight, we discovered that the sliding back window’s locking and closing mechanism was broken. We immediately contacted Autovia and their response was extremely unsympathetic: by phone they told us no alternative car could be supplied; by email they told us that we had already signed that the car was in good order. So we were left with a vehicle, one of whose windows did not properly close or lock, something which had been hidden to us in the dark of the night. In other words, we were left with a vehicle that could easily have been broken into and risked any baggage we left in the vehicle, which had an impact on our holiday.